"Response to a customer review"

A review of Severn Vale Bathrooms by Severn Vale Bathrooms Ltd written on Friday 8th of July 2016

Dear Mr Price,

Thank you for your recent review on Monday 4th July 2016 the contents of which have been noted.

We only hold Job Specification Sheets for customer’s installations for 7 years after this all paperwork is destroyed this is why you were asked if you had your original paperwork. Having checked a very basic database that we hold for marketing purposes it appears your installations were completed in 2004.

I did look at the photograph of your cloakroom that was taken on your telephone and found that due to the quality it was difficult to establish exactly what was fitted over a decade ago.

Unfortunately, the manufactures/suppliers we use reserved the right to discontinue and change the style, colour and sizes of vanity units they supply which I tried to explain to you, this is why I was unable to help you.

I apologise that you do not feel that my customer service met with your expectations on this occasion.

Mrs Lomax

Managing Director.

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, Severn Vale Bathrooms, and are merely third party opinions. Gloucester .co.uk accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.